Frequently Asked Questions
Frequently Asked Questions
Your most frequently asked questions — answered with care 🤍
How long does delivery take?
Orders are typically processed within 1-2 business days. Delivery times vary by location, but most orders arrive within 5-7 business days.
Do you offer free shipping?
We occasionally offer free or discounted shipping during special sales promotions. Any active shipping promotions will be displayed at checkout.
Can I return the goods?
Yes. You can return your order within 30 days of delivery, as long as the item is unused, unwashed, and in its original condition and packaging.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Maestro, Union Pay, Google Pay and Apple pay.
Are the products true to size?
Most items have a comfortable, looser fit unless otherwise stated on the product page. We recommend consulting the size chart for each product for the best size selection.
How can I contact you?
You can contact our family support team at any time at Info@tomaslily.com. We try to respond within 24 hours.